Question or complaint
For information about the Privacy Act, the APP and the Code please visit the Office of the Australian Information Commissioner (OAIC) website: www.oaic.gov.au.
For information about the Privacy Act, APP’s and the Code as they apply to market research you can visit ADIA at www.dataandinsights.com.au.
Source information about each of the elements implemented to protect your privacy is available as outlined below:
The Privacy Act 1988 (Commonwealth)
Australian Privacy Principles
The Market and Social Research Privacy Code – 2021
If you have any questions about the MAPP or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details:
Market Access Consulting and Research
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response.
If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666